Frequently Asked Questions

  • What is Barfly, where is it available, & how does it work?

    Barfly is a technology company powering the fastest, most convenient way for consumers of legal drinking age to order beer, wine and liquor.Barfly is currently available for on-demand delivery in Mumbai, Navi Mumbai, Thane and surrounding regions. Barfly Partners with local retailers to bring their inventory to your fingertips. Users simply download the Barfly app on their android phones or log on to, and with a few taps; your favourite Beer, Wine or Liquor is en route to your doorstep.

  • How long will I expect to wait for my order to arrive?

    We are committed to delivering your order ASAP. Most of our on-demand orders are delivered within 50 mins from the time order is confirmed and accepted.

  • What makes Barfly different?

    Responsibility: Barfly will deliver alcohol only upon the verification of a government issued ID.
    Selection: Barfly offers a larger selection of products from any store.
    Speed and Convenience: We have a large network of delivery partners, our partners are closer to the custoemr resulting in delivery times of around 50 minutes in most areas, with most orders delivered within an hour.
    Our team and our plan: We are constantly striving to bring more products, to offer a wider selection, while offering the customer exceptional service.

  • When will you start delivery near me?

    We are expanding as fast as we can, there are multiple restrictions that have been imposed by the government that is slowing thing down, you can refer to your state laws to see the current regulations. You can also subscribe to our newsletter and we will regularly keep you posed about our progress.

  • Can I ask the driver to leave the order at my door?

    Due to safety and liquor licensing regulations, we are unable to leave orders on your doorstep or at any other address other than the delivery address listed on the customer order.

  • Which payment method is accepted?

    We accept Cards (Visa, Mastercard, Amex, Rupay, Diner) UPI (100+ Banks and third-party apps), Net Banking (75+ Banks), Wallets (15 Wallets), EMI (Cards & Cardless), Buy Now Pay Later (Lazypay, Ola Postpaid).

  • Will I be asked to show my ID?

    We practice responsible liquor services. Barfly drivers will ask you to show Photo ID upon delivery to verify your age if you look under 25.

  • How do I contact Barfly regarding my order?

    For order related inquiries, you can contact our customer support via mail at [email protected] or by WhatsApp @ +91 93218 13593. Our support team usually responds within 5 minutes during operation hours or you can leave a message out of hours and we will get back to you next day.

  • Can I ask my friend or family to collect the delivery for me?

    You can ask another adult to receive the delivery. Please make sure they have a valid photo ID to show to the delivery partner.

  • How long do refunds take?

    Our team will process your refund as quickly as possible. This typically takes up to 5 business days depending on your bank. And you will be refunded to the same card you used for payment.

  • Can I change the delivery address?

    Once your order is placed, you can contact our customer support to change the delivery address. We highly suggest our customers contact the customer service team to change the address before the order is dispatched. As any time later than that, extra delivery fees may be applied depending on the distance to the new address.

  • Can I return the order if not satisfied?

    If you received faulty or wrong items, please contact our customer service team to arrange a return or exchange for free. You will be charged a restocking fee based on the distance and location of the store. *Some stores might charge a percentage of the bottle as restocking fee.

  • How do I refer a friend to give Rs. 150 and get Rs. 150 off my order?

    Go to the Barfly App or website and sign in to your account. You will find your exclusive referral code at Refer & Earn. Simply shared your love to friends and family for their first order. After they use the code, you will get Rs. 150 as credit in your in-app wallet for your future purchase.

  • I am concerned for a loved one’s wellbeing; is there any way you can help?

    We are committed to the wellbeing of our customers and want to promote conscious and responsible alcohol consumption. Please write to us at [email protected]

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